Explore Programs by Category

Business & Leadership

5 Days

GRC Governance, Risk and Commitment Specialist

Equip professionals with comprehensive understanding of Governance, Risk, and Compliance (GRC) principles and practices, focusing on the regulatory landscape specific to the Kingdom of Saudi Arabia.

Program Objectives

  • Understand fundamental principles and practical application of governance within organizations
  • Acquire knowledge of risk management tools and methodologies for effective risk assessment
  • Comprehend roles, responsibilities, and tasks assigned to compliance officers
  • Interpret and implement regulatory requirements issued by Saudi regulatory authorities

Key Modules

Governance Tools & Organizational Safeguards • International Governance Standards • Risk Management Oversight & Review • ISO 31000 Risk Management Standards • Anti-Money Laundering (AML) Indicators • Duties of Compliance Officers • Saudi Regulatory Framework • Practical Applications & Case Studies
5 Days

Drafting of Administrative Reports

Master the art of preparing, structuring, and presenting administrative reports that meet professional standards, with emphasis on data analysis tools and scientific methods.

Program Objectives

  • Acquire knowledge and skills to develop and write effective administrative reports
  • Differentiate administrative writing from other forms of writing
  • Understand concept, objectives, and significance of administrative reports
  • Apply scientific principles in preparing and drafting reports

Key Modules

Foundations of Communication & Writing • Administrative Writing Essentials • Understanding & Utilizing Reports • Planning & Structuring Reports • Key Components of Professional Reports • Report Writing Techniques & Skills • Assessment & Application
5 Days

Quality in Developing and Streamlining Work Procedures

Focus on modern administrative approaches to develop organizational systems and streamline work procedures for enhanced competitive advantage and operational efficiency.

Program Objectives

  • Understand modern administrative approaches for developing work systems
  • Develop analytical skills to assess current work situations
  • Apply practical steps to improve and streamline work systems
  • Utilize scientific methods such as flowcharting and process audit techniques

Key Modules

Foundations of Simplifying Work Systems • Phases of Developing Work Procedures • Scientific Tools for Workflow Development • Business Process Reengineering (BPR) • Real-World Applications & Case Studies • Success Factors & Evaluation
5 Days

Management of Modern Offices, Executive Secretaries and Committee Secretaries

Equip participants with latest concepts, skills, and practical applications for excellence in office management and secretarial functions in modern organizational settings.

Program Objectives

  • Understand modern concepts related to administrative and executive secretaries
  • Perform functional duties with accuracy and creativity
  • Acquire latest skills required for secretarial roles
  • Master all aspects of office and administrative operations

Key Modules

Administrative Foundations & Work Ethics • Office Management & Administrative Methodology • Roles & Responsibilities of Secretarial Staff • Enhancing Institutional Performance • Administrative & Behavioral Skills • Documentation & Correspondence • Digital Tools & Practical Application
5 Days

Time Planning, Priorities and Communications Management

Master modern concepts and practical skills to efficiently manage time, prioritize tasks, and excel in communication techniques crucial for organizational success.

Program Objectives

  • Understand concepts of time management, prioritization, and communication
  • Develop skills in self-management and time organization
  • Apply modern models for time planning and overcome challenges
  • Acquire comprehensive communication skills for organizational use

Key Modules

Principles of Time & Priority Management • Time Management Fundamentals & Techniques • Advanced Planning & Digital Tools • Monitoring Time Usage • Foundations of Communication • Communication Skills for Results • Application & Evaluation
5 Days

Strategic Planning and Operational Planning Skills

Develop comprehensive understanding of strategic planning concepts and practical skills to create integrated strategic and operational plans that drive organizational success.

Program Objectives

  • Comprehend modern concepts related to strategic planning
  • Design and implement comprehensive strategic planning systems
  • Analyze external and internal environments using SWOT analysis
  • Translate strategic objectives into effective operational plans

Key Modules

Strategic Planning Fundamentals • External & Internal Environment Analysis • SWOT Analysis for Strategic Direction • Operational Planning & Goal Setting • Stakeholder Engagement & Goal Alignment • Application & Evaluation
5 Days

Business Plan Building Applications

Master theoretical and practical aspects of business planning with effective tools, techniques, and methodologies to build, organize, monitor, and control business plans.

Program Objectives

  • Understand comprehensive theoretical and practical concepts of planning
  • Recognize the critical importance of business planning in organizational success
  • Identify and apply various models and tools for effective planning
  • Develop skills for effective monitoring and control of business plans

Key Modules

Foundations of Administrative Planning • Planning Frameworks & Objectives • Prioritization & Business Planning Models • Strategic & Risk-Based Planning • Implementation & Monitoring • Cross-Functional Integration • Evaluation & Application
5 Days

Evaluation and Analysis of Individual and Institutional Performance

Provide comprehensive knowledge of performance management at individual and institutional levels with advanced methodologies like SMART objectives and Balanced Scorecards.

Program Objectives

  • Understand modern concepts of management by objectives and performance evaluation
  • Utilize institutional performance evaluation tools within integrated systems
  • Conduct effective measurement of actual vs expected performance
  • Apply advanced performance evaluation techniques based on SMART goals

Key Modules

Foundations of Human Capital & Performance Management • Linking Individual & Organizational Performance • Performance Appraisal Concepts & Methodologies • Setting & Measuring Objectives with KPIs • Performance for Development & Motivation • Strategic Tools & Applications
5 Days

Excellence in Business Management and Stimulation of Creative Energies

Deepen understanding of business management concepts while emphasizing innovation and creativity in marketing, human resources, and leadership for organizational excellence.

Program Objectives

  • Understand key concepts and terminology related to business management
  • Recognize the role of innovation and creativity in stimulating energies
  • Appreciate impact of innovation in marketing, HR, and leadership
  • Understand principles of Total Quality Management and creativity relationship

Key Modules

Administrative & Management Foundations • Creativity: Concepts & Foundations • Innovation in Marketing Functions • Creativity in Human Resource Development • Leadership's Role in Innovation • Developing Innovative Individuals • Creativity in TQM
5 Days

Dealing with Conflicts and Labor Pressure

Develop comprehensive understanding of workplace stress and conflicts with practical skills to identify, diagnose, and effectively manage pressures for a healthier work environment.

Program Objectives

  • Understand key concepts related to workplace pressure and conflicts
  • Comprehend modern administrative processes and their effectiveness
  • Identify sources, symptoms, and types of work-related stress
  • Apply practical techniques to manage pressures and resolve conflicts

Key Modules

Understanding Stress & Workplace Pressure • Characteristics & Sources of Work-Related Stress • Impact on Individual & Organizational Performance • Stress & Organizational Outcomes • Conflict & Stress Resolution Strategies • Practical Integration
5 Days

Excellence Management

Integrate theoretical frameworks with practical approaches to foster outstanding performance and sustainable success, including EFQM excellence framework and contemporary management philosophies.

Program Objectives

  • Understand modern theoretical and practical concepts of excellence management
  • Identify foundational principles and core competencies for workplace excellence

Key Modules

Concept & Importance of Excellence • Goals & Characteristics of Modern Management • Contemporary Management Systems • Excellence Management Concepts & Dimensions • Characteristics of Excellent Manager • Strategic Directions • Business Process Reengineering • EFQM Model
5 Days

Intellectual Skills in Problem Analysis and Decision-Making

Enhance intellectual skills to analyze problems systematically and make sound decisions, bridging traditional and creative problem-solving techniques with critical thinking.

Program Objectives

  • Stimulate motivation and proactive attitudes towards problem-solving
  • Distinguish between conventional and creative approaches in problem-solving
  • Develop cognitive skills through information exploration and research
  • Enhance intellectual thinking skills including deduction and classification

Key Modules

Understanding & Classifying Problems • Traditional & Scientific Problem-Solving Methods • Creative Problem-Solving Techniques • Problem Analysis Tools • Decision-Making Process & Quality • Creative Thinking Barriers • Practical Application & Case Studies
5 Days

Transformative Leadership and Organizational Change Management

Master principles and practices of transformative leadership and its role in driving effective organizational change with flexible leadership methods and innovative culture.

Program Objectives

  • Comprehend adaptive leadership approaches for effective team adjustment
  • Identify and establish criteria for motivating change-friendly environments
  • Understand management methodologies that facilitate organizational transformation
  • Recognize and execute leadership role in driving sustainable change

Key Modules

Foundations of Transformative Leadership • Leading Change through Leadership • Change Management & Leadership Strategies • Problem Solving & Strategic Decision-Making • Strategic Visioning & Future Readiness • Building High-Performance Culture • Emotional Intelligence • Process Reengineering
5 Days

Managing Business Risk and Reputation in a Complex and Changing World

Master modern risk management principles and reputation management strategies with practical tools and emerging trends like cloud technologies and ISO standards.

Program Objectives

  • Understand processes for building and maintaining business reputation
  • Recognize linkage between strategic planning and risk management frameworks
  • Assess potential risks and evaluate their comprehensive impact
  • Apply various risk management tools and techniques effectively

Key Modules

Contemporary Concepts of Risk • Risk Management Fundamentals • Risk Management Processes • Knowledge Reusability & Risk Management • Risk-Based Thinking & Competitive Advantage • Establishing Effective Risk Frameworks • Contemporary Risk Management Models
5 Days

Strategic Planning Department, Strategic Alliances and Successful Partnership

Develop strategic mindset and analytical skills for leading strategic planning efforts and managing strategic alliances that drive competitive advantage and organizational growth.

Program Objectives

  • Develop and enhance strategic thinking capabilities
  • Gain insights from real-world strategic management case studies
  • Strengthen analytical skills at organizational level
  • Analyze and manage relationships within strategic alliances effectively

Key Modules

Foundations of Strategic Management • Strategy Formulation & Competitive Advantage • Strategic Implementation & Market Dynamics • Strategic Alliances & Partnership Theory • Strategic Thinking & Leadership Influence • Operationalizing Strategy • Customer-Centric Strategy • Sustainability & Best Practices
5 Days

Excellence in Performance Management, Capturing Competencies, and Managing Priorities

Achieve excellence in performance management through modern trends, strategies, and tools that enhance performance, develop competencies, and prioritize tasks for maximum productivity.

Program Objectives

  • Understand latest trends in achieving excellence in performance management
  • Apply contemporary strategies to enhance competency and productivity
  • Identify standards for eliminating negative workplace habits
  • Utilize motivation and encouragement strategies for organizational success

Key Modules

Foundations of Excellence • Performance & Competency Management • Stress Management & Control Models • Personal Development & Self-Regulation • Performance Deviation & Regulation • Role & Responsibility Clarity • Talent Acquisition & Assessment • Priority & Task Management • Global Applications
5 Days

Leading and Managing a Highly Efficient and Effective Project Team

Develop essential leadership and management skills to build, lead, and sustain highly efficient project teams with strategies for motivation, conflict resolution, and remote team management.

Program Objectives

  • Understand defining characteristics of high-performing project teams
  • Effectively initiate and launch new project teams with clear vision
  • Apply strategies to encourage and sustain high performance
  • Lead project teams effectively in traditional and remote environments

Key Modules

Leadership Fundamentals in Project Management • Team Dynamics & Development • Building & Aligning Project Teams • Planning & Communication Strategies • Performance Management & Empowerment • Conflict, Motivation & Morale • Leading High-Performance Teams • Remote Team Management
5 Days

Certified Executive Assistant

Master advanced skills for supporting top executives effectively, covering communication, time management, event coordination, technology utilization, and professional ethics.

Program Objectives

  • Communicate clearly and effectively with senior management and clients
  • Utilize time management tools to prioritize tasks and manage schedules
  • Increase proficiency in essential office software and collaborative tools
  • Uphold highest standards of confidentiality and professional ethics

Key Modules

Principles of Executive Support • Advanced Communication Skills • Time & Priority Management • Office Technology & Digital Tools • Meeting & Event Management • Fundamentals of Financial Management • Personal & Professional Development
5 Days

Preparation and Alignment of Operational Plans with Strategy and Balanced Scorecard

Learn methodologies to translate strategic objectives into actionable operational plans aligned with Balanced Scorecard framework for measurable organizational performance.

Program Objectives

  • Apply practical steps to activate and implement operational plans
  • Gain proficiency in initiating and managing strategic initiatives
  • Utilize SMART criteria to define clear and achievable objectives
  • Apply Balanced Scorecard principles to monitor and evaluate performance

Key Modules

Foundations of Operational & Strategic Planning • Analytical & Goal-Setting Tools • Motivational & Organizational Theories • Strategic Leadership & Influence • Leadership Theories & Role Clarity • Planning Tools & Prioritization Models • Initiative Management & Performance Assessment
5 Days

Professionalism in Secretarial and Administrative Correspondence

Master administrative systems, office organization, and professional correspondence with comprehensive skills for report preparation, guest protocols, and meeting coordination.

Program Objectives

  • Understand administrative systems and processes within organizations
  • Organize and manage office operations efficiently
  • Prepare clear and accurate administrative reports
  • Apply theoretical and practical frameworks for professional correspondence

Key Modules

Administrative Functions & Office Organization • Report & Document Management • Planning, Scheduling & Meeting Coordination • Secretarial & Reception Duties • Filing, Archiving & Event Support
5 Days

Pioneering Strategy for Achieving Creative Leadership and Excellence

Develop and implement innovative strategic plans that foster leadership excellence and competitive advantage through comprehensive frameworks and modern strategic theories.

Program Objectives

  • Understand the concept of pioneering leadership in business management
  • Develop strategic plans that embody pioneering and innovative approaches
  • Apply Alexander's steps for delivering superior value to stakeholders
  • Develop strategic leadership skills to activate creativity and innovation

Key Modules

Foundations of Pioneering Leadership • Visionary Goal Setting & Leadership Competencies • Strategic Planning for Innovation • Theories Driving Strategic Growth • Strategic Planning Tools & Models • Strategic Leadership in Action • Leadership Intelligence & Organizational Innovation

Technology & Digital Transformation

5 Days

Information Security and Confidentiality Department and International Standards Governing It

Comprehensive understanding of information security management with focus on safeguarding critical information and infrastructure against emerging threats using international standards.

Program Objectives

  • Understand theoretical and practical concepts related to information security
  • Recognize critical importance of information security in institutions
  • Develop security plans to maintain confidentiality and integrity
  • Cultivate security-conscious mindset aligned with comprehensive security

Key Modules

Foundations of Information Systems & Security • Cyber Threat Landscape • Information Security Policies & Governance • Security Tools, Technologies & Controls • User Awareness & System Accountability • Global Standards & Applications
5 Days

IT Governance Fundamentals Course – COBIT

Master COBIT framework for aligning IT strategies with business goals, optimizing IT processes, and ensuring regulatory compliance with comprehensive governance approach.

Program Objectives

  • Understand mechanisms to maintain high-quality information for decision-making
  • Learn to achieve strategic objectives through effective IT use
  • Gain insights into achieving operational excellence through reliable IT processes
  • Ensure compliance with relevant laws, regulations, and organizational policies

Key Modules

Foundations of COBIT • COBIT Principles & Alignment • COBIT Enablers & Components • COBIT Processes & Information Management • IT Services, Infrastructure & Policy Frameworks • COBIT Implementation & Change Management • Capability Assessment & Efficiency Evaluation
5 Days

Data Analysis Skills Using SPSS Statistical Software

Master SPSS for data management, statistical analysis, and graphical representation with advanced knowledge and practical skills for data-driven decision-making.

Program Objectives

  • Understand advanced concepts of statistical analysis and SPSS functionalities
  • Acquire skills in data processing, analysis, and presentation through SPSS
  • Learn fundamental steps for using SPSS including data entry and management
  • Master techniques for creating and formatting graphical representations

Key Modules

Data Collection Methods • Types of Variables & Measurement Scales • Data Coding & Entry • Introduction to SPSS • Main Menus & Functions • Statistical Calculations • SPSS Statistical Procedures • Practical Applications
5 Days

Structured Query Language (SQL)

Master foundational language for managing relational databases with comprehensive SQL concepts for data retrieval, manipulation, and database management in Oracle environments.

Program Objectives

  • Comprehend fundamental components and syntax of SQL for querying databases
  • Execute precise and efficient data retrieval operations using SELECT statements
  • Construct nested and complex SQL queries including subqueries and joins
  • Design and manage database structures including tables, views, and indexes

Key Modules

Oracle Database & SQL Fundamentals • Retrieving & Filtering Data • SQL Functions & Aggregations • Joins & Subqueries • Data Manipulation & Transaction Control • DDL, Schema Objects & User Access • Advanced SQL & Practical Applications

Finance & Economics

5 Days

Advanced Planning and Financial Forecasting Skills

Master advanced financial planning techniques and forecasting methodologies with quantitative models, KPIs, and risk assessment for sustainable organizational growth.

Program Objectives

  • Develop thorough understanding of financial planning and forecasting concepts
  • Identify and analyze components, models, and stages in financial planning
  • Apply financial forecasting methods and develop comprehensive plans
  • Measure effectiveness of strategic financial plans using KPIs

Key Modules

Strategic Financial Planning & Alignment • Planning & Budgeting Integration • Budget Preparation Framework • Quantitative Forecasting Techniques • Data & Budget Estimation Accuracy • Specialized Budget Types • Investment Evaluation & Failure Forecasting
5 Days

Financial Planning

Comprehensive understanding of financial planning concepts, tools, and techniques with emphasis on quantitative forecasting methods and budgetary controls.

Program Objectives

  • Acquire solid understanding of financial planning concepts and methodologies
  • Learn to prepare financial plans using quantitative forecasting techniques
  • Recognize critical role of budgets in planning and control processes
  • Differentiate between fixed and flexible budgets and their applications

Key Modules

Fundamentals of Financial Planning • Behavioral & Managerial Aspects • Cost Estimation & Capital Projects Evaluation • Strategic Directions for Financial Analysis • Classification of Cost Elements • Monitoring & Controlling Plans • Budget Transfers & Adjustments • Practical Applications
5 Days

RMP Risk Management

Master Risk Management Professional (RMP) standard from PMI with comprehensive knowledge of risk concepts, principles, and methodologies for identifying, analyzing, and mitigating project risks.

Program Objectives

  • Understand components of PMI Risk Management Professional (RMP) standard
  • Comprehend general principles and framework of risk management
  • Master sequential steps involved in effective risk management
  • Develop and implement strategic risk management plans

Key Modules

Introduction to Risk Management • Risk Management Framework & RBS • Types of Risks & Project Manager Role • Risk Management Process • Core Activities • Risk Planning Tools & Techniques • Risk Monitoring & Control • Quantitative & Qualitative Analysis • Monte Carlo Simulation • Risk Response Planning
5 Days

Cost Planning and Advanced Financial Accounting

Master traditional and contemporary cost accounting systems with advanced financial accounting practices, cost behavior analysis, and strategic financial planning.

Program Objectives

  • Master scientific concepts of cost accounting and financial management
  • Understand traditional systems used in cost accounting
  • Explore advanced and modern cost accounting systems and applications
  • Acquire comprehensive knowledge of advanced financial accounting

Key Modules

Foundations of Cost Accounting & Financial Management • Cost Accounting Systems & Control Mechanisms • Cost Allocation & Decision-Making • Traditional & Modern Costing Approaches • Integrated Cost Management Strategies • Financial Accounting & Analysis
5 Days

Accounting for Non-Accountants

Essential accounting skills for non-accountants to understand accounting principles, interpret financial information, maintain records, and analyze financial statements for informed decision-making.

Program Objectives

  • Understand basic concepts, importance, and functions of accounting
  • Acquire skills to use accounting books, records, and documents accurately
  • Enhance ability to prepare trial balances and closing accounts
  • Develop competencies in reading and analyzing financial statements

Key Modules

Foundations of Accounting • Financial Transactions & Recording • Accounting Principles & Double-Entry System • Transaction Analysis & Recording • Inventory & Adjustments • Preparing Financial Statements • Application & Evaluation

Creative Industries & Communication

5 Days

Certificate in Organizational Communication

Master theoretical knowledge and practical skills for planning, implementing, and evaluating robust communication strategies within and outside organizations for transparency and stakeholder relationships.

Program Objectives

  • Define and articulate organizational communication and its significance
  • Apply diverse communication techniques for effective corporate communication
  • Design and implement comprehensive communication programs and campaigns
  • Adapt communication strategies across multiple platforms and contexts

Key Modules

Foundations of Organizational Communication • Communication in Dynamic & Digital Environments • Stakeholder Engagement & Corporate Identity • Strategic Corporate Communication Planning • Cultural Contexts & Campaign Planning • Communication Impact & Media Relations • Internal & Social Communication Channels • Leadership, Crisis & Specialized Communication
5 Days

Customer Satisfaction Measurement Skills and Client Excellence

Master essential knowledge and practical skills to measure, analyze, and enhance customer satisfaction through effective communication techniques and understanding customer behavior.

Program Objectives

  • Understand key concepts related to communication and customer service excellence
  • Develop communication skills for engaging clients and delivering integrated services
  • Handle diverse customer types and achieve excellence in customer interaction
  • Utilize modern tools and methodologies for measuring customer satisfaction

Key Modules

Foundations of Communication & Customer Interaction • Understanding & Engaging Customers • Handling Customer Challenges & Delivering Quality • Measuring Customer Satisfaction • Data Collection & Analysis Techniques • Practical Application
5 Days

Optimal Use of Means of Information in the Operationalization of Public Relations Plans

Master effective use of media and information channels for public relations success with comprehensive understanding of theoretical frameworks and practical applications.

Program Objectives

  • Understand theoretical and practical concepts related to public relations and media
  • Identify key attributes and roles of public relations professionals
  • Enhance media skills applicable to public relations activities
  • Learn fundamentals and skills for managing different media events

Key Modules

Foundations of Public Relations • PR Structures, Roles & Team Management • Communication & Presentation Skills in PR • Media & Its Role in Public Relations • Media Content Creation & Journalism • Technology in PR & Media Evaluation

Public Policy & Social Development

5 Days

Emergency Response, Crisis Management, and Risk Assessment

Comprehensive training for developing, implementing, and improving emergency response plans, crisis management frameworks, and risk assessment methodologies for organizational preparedness.

Program Objectives

  • Understand and develop advanced methodologies for managing emergencies and crises
  • Effectively modify and implement robust emergency response plans
  • Enhance organizational capabilities in crisis management for timely interventions
  • Establish and manage Emergency Control Centers and Response Teams

Key Modules

Prevention of Hazardous Operations • Writing Emergency Response Plans • Incident Control Organization • Emergency Response Procedures • Emergency Response Case Studies & Models
5 Days

Effective Department of Public Information and Public Relations in Crises

Master effective management of public information and public relations during crises with proactive strategies for crisis prevention, response, and institutional image repair.

Program Objectives

  • Understand theoretical and practical concepts of public relations and crisis management
  • Comprehend nature, elements, and characteristics of crises
  • Measure organization's preparedness level during various crisis phases
  • Apply institutional image repair models following a crisis

Key Modules

Foundations of Public Relations & Media • Operational Roles in PR & Media • Crisis Fundamentals & Identification • Crisis Analysis & Strategic Response • Media's Role in Crisis Management • Performance Evaluation in Crisis Communication • Practical Application
5 Days

Technical Preparation of Legal Advisers

Comprehensive training for legal advisers, researchers, and consultants with essential legal skills for effective legal consultancy, litigation principles, and professional legal advice.

Program Objectives

  • Acquire essential legal skills for professionals in legal departments
  • Master preparation and drafting of legal memoranda with accuracy
  • Understand fundamentals of litigation before civil, criminal, and administrative courts
  • Develop professional skills in legal case analysis and problem resolution

Key Modules

Foundations of Legal Research & Comparative Systems • Legal Opinion Standards & Law Interpretation • Legal Drafting & Documentation • Specialized Legal Memoranda & Litigation • Legal Expertise & Role of Consultants • Legal Problem-Solving Techniques • Psychological Skills for Legal Advisers
5 Days

TOT Training and Training of Trainers

Build organizational capacity with theoretical and practical foundations in training methodologies, equipping participants to become professional trainers with modern techniques and tools.

Program Objectives

  • Understand theoretical and practical concepts of training and training process
  • Identify characteristics and attributes of a professional trainer
  • Develop skills in planning and executing effective training processes
  • Conduct comprehensive evaluations of trainees and training processes

Key Modules

Foundations of Training & Competency • Trainer Roles & Styles • Designing Effective Training Programs • Preparing Training Packages & Materials • Training Methods & Delivery Techniques • Communication & Classroom Management • Workplace-Based Training • Evaluation & Improvement
5 Days

Procurement Contractual Negotiation

Master negotiation strategies and tactics for procurement professionals to secure best value for organizations with emphasis on efficiency, cost-effectiveness, and contract formulation.

Program Objectives

  • Enhance negotiation capabilities to conduct effective procurement discussions
  • Achieve efficiency and effectiveness in purchasing processes
  • Maximize organizational benefits by applying cost-saving principles

Key Modules

Importance of Procurement Negotiation Skills • Characteristics of Effective Negotiation • Prerequisites for Negotiating Parties • Types of Negotiations • Influence Techniques • Technical Management • Negotiation Strategies & Tactics • Procurement Contract Drafting • Practical Applications
5 Days

Management of Public-Private Partnership and Privatization Contracts

Master legal foundations, contractual frameworks, and operational requirements for PPP and privatization contracts with international best practices and risk-sharing principles.

Program Objectives

  • Understand legal principles governing domestic and international contracts
  • Gain familiarity with international trends and standard contract models
  • Develop skills for implementing project and construction contracts
  • Apply advanced contract review methodologies for global compliance

Key Modules

Introduction to PPP Contracts • Structure & Stakeholders in PPP Agreements • Lifecycle & Risk in PPP Projects • Legal Nature & Classification • Applications & Special Features of PPPs
5 Days

Development of Support Service Personnel Skills

Develop theoretical knowledge and practical skills for excelling in support roles, including stress management, professional behavior, communication skills, and customer service excellence.

Program Objectives

  • Understand theoretical and practical concepts related to support services
  • Effectively manage workplace pressures and navigate difficult situations
  • Develop behavioral skills including professional conduct and etiquette
  • Transform employee attitudes to build strong customer loyalty

Key Modules

Support Services in Organizational Performance • Work Ethic & Professional Conduct • Communication Fundamentals • Effective Communication Skills • Leadership & Internal Communication • Etiquette & Customer Service Excellence • Integration & Evaluation